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Tax Policy


Goods and Services Tax:
We collect GST when shipping to anywhere in India, as per government regulations w.e.f 1 st July 2017

International Tax:
All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Purple Octopus Ventures is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives. We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.

We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

Warranty Policy
The Purple Octopus buyers find the best products at the lowest possible prices wherever they are. Since all the products are directly imported from the Manufacturer, we are in a position to offer the warranties as set out by the Manufacturer. In most cases, this is a Two-Year Manufacturer warranty against defects in the products. The warranty will not cover any issues caused by misuse or wrongful use of the product.

Payment Methods
We accept major credit cards via our CC Avenue payment gateway and this could be subject to change as decided by CC Avenue from time to time. All orders placed via this website are secure. This means that your credit card number and all other sensitive information will be protected by encryption as provided by CC Avenue systems.

We also accept payments via direct bank transfers as well. Sorry, we DO NOT accept C.O.D. orders.

Overseas customers please note: The most convenient method of payment for foreign
orders is by credit card, since the exchange rate is automatically calculated at the best
available rate of exchange.

Account name: Purple Octopus Ventures LLP
Bank name: AXIS Bank Ltd. – Current Account – Vashi, Navi Mumbai - 400705
Account#: 916020006122722 IFSC Code: UTIB0000072
AD Code: 6360070-6010488 || Swift Code - AXISINBB072

General Information and Misprints
By placing an order you're making an offer to purchase items from our catalog or website. If we accept your offer, it will be ruled by the laws of Mumbai, which will apply to this transaction as well as to any dispute that could arise.

The Purple Octopus makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination.

If you don't agree to these terms, then don't open the package. Send it back to us within five days and we'll give you a full refund of your purchase price, less shipping and handling.

Misprints:
The Purple Octopus promises excellent service and highest quality at the lowest price. We make every effort to provide you with an error-free catalog and website. If there is an error, we are responsible for correcting the misprint or pricing to reflect the actual current status. Pictures are provided for illustration purposes only, and may not be exact. Illustrations are provided to display the products, and may include items not necessarily included in the purchase price.

Specifications may change without notice. Items in this catalog and web site come from various sources around the world, but mostly from the parent manufacturer and/or brand. We're bound to fluctuating currency exchange rates which occasionally affect prices. And some products are discontinued without our prior knowledge. All items offered for sale are subject to availability. If we find an item in your order has changed, we'll notify you immediately.

Shop with peace-of- mind.
We think you'll agree that The Purple Octopus has the best return policy in the Indian Scuba Industry. You have 15 days to return the merchandise from date of delivery for full refund in store credit. So go ahead shop with ease of mind. After delivery, if you are not fully satisfied with the products you can return it, no questions asked.
 
Return Policy
Return & Exchanges: You have 15 days to return the merchandise from date of receipt for full refund in store credit as long as you haven't used it. Original shipping charges are not refunded.   

Defective & Incorrect: If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will only cover return shipping if we are notified prior to return.

Absolute Fit Guarantee: Doesn’t fit? We'll arrange return of your item and bring you another size - without additional shipping costs.

How to return
Registered Users:
Simply go to your orders page and start a self-return process.

Terms & Conditions

  • You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD’s, and DVD’scannot be opened (due to copyright laws). Sorry.
  • In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee). No Restocking Fee will apply to any return meeting the requirements.